Accessibility

Sécurité financière
Sécurité financière

ACCESSIBILITY STATEMENT

 

Crédit Agricole Life Insurance Europe is committed to making its website accessible. To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up. 

This accessibility statement applies to the cali-europe.com website.

 

Compliance status

This website is not compliant with version 4.1.2 of the RGAA (French General Guidelines on Improving Accessibility) due to the non-conformities listed below.

 

Test results

The audit on compliance with version 4.1.2 of the RGAA carried out in January 2026 by Ideance determined that the compliance rate was 49.1%.

  • 294 criteria are met 
  • 208 criteria are not met 
  • 858 criteria are not applicable 

 

Non-accessible content

Non-compliance

List of non-compliant criteria:

  • 1.2 - Some decorative images are not ignored by assistive technologies.
  • 1.3 - Some text alternatives of information-bearing images are irrelevant.
  • 1.8 - Some information-bearing text and images are not integrated as styled text.
  • 3.2 - Text and background colour contrasts are not high enough.
  • 3.3 - Some contrasts between the colour of interface components or graphic elements and their background colour are not high enough.
  • 5.4 - Certain titles are not correctly associated with their corresponding data table.
  • 5.7 - Some cells in data tables are not correctly associated with their corresponding headers.
  • 6.1 - Links are not explicit.
  • 6.2 - Links have no labels.
  • 7.1 - Scripts are not compatible with assistive technologies. 
  • 7.3 - Scripts cannot be controlled by the keyboard or by any pointing device.
  • 7.4 - Context changes triggered by scripts are not notified or controllable.
  • 8.6 - Some pages lack relevant page titles.
  • 8.7 - Certain language changes are not indicated.
  • 8.9 - Tags are used for presentation purposes only.
  • 9.1 - Information is not structured using appropriate headings.
  • 9.2 - Page structure is inconsistent.
  • 9.3 - Lists are not properly structured.
  • 10.4 - Some text is not legible when the font size is increased to at least 200%.
  • 10.5 - The CSS declarations on background colours and fonts are not used correctly.
  • 10.6 - Some links that are not obvious are not visible against their surrounding text.
  • 10.7 - The focus indicator is not always visible for interactive elements.
  • 10.8 - Hidden content is not correctly ignored by assistive technologies.
  • 10.11 - Some content cannot be viewed without horizontal scrolling for a window with a width of 320 pixels.
  • 11.1 - Certain form fields have no labels.
  • 11.8 - Certain items of the same nature in choice lists are not grouped together in a relevant manner.
  • 13.3 - Certain downloadable office documents do not have an accessible version.

 

Additional comments

Validity of the generated source code

The generated source code of the website’s pages is not fully valid based on the type of document specified.

However, for the reasons set out below, criterion 8.2 of the RGAA on this point has been marked as compliant. 

Officially, criterion 4.1.1 of the WCAG relating to criterion 8.2 of the RGAA has been removed from WCAG 2.2 and should be considered as still satisfied under WCAG 2.1 and European standard EN 301 549.

In practice, this criterion no longer provides any benefits to people with disabilities in terms of accessibility. Any accessibility issues arising from the invalidity of the generated source code are covered by other RGAA criteria.

 

 

Preparation of this statement

This statement was issued on 8 January 2026.

Technologies used to build the website

  • HTML5.
  • CSS.
  • JavaScript.

 

Test environment

 

The tests were performed using the following combinations of web browser and screen reader:

  • Firefox 146 and NVDA 2025.3.2 on Windows 11.
  • Firefox 146 and JAWS 2024 on Windows 11.
  • Safari and VoiceOver on macOS 26.1.
  • Safari and VoiceOver on iOS 26.1.

 

Tools used to assess accessibility

  • Colour Contrast Analyser.
  • Firefox development tools.
  • Web Developer (Firefox extension).

 

Pages of the site on which compliance checks were carried out

  • Homepage
  • Accessibility
  • Legal notices
  • Contact us
  • Site map
  • Search results
  • About us
  • Our commitments
  • Our investment vehicles
  • Our solutions - France

 

Feedback and contact

If you are unable to access any content or services on this website, you should contact us using one of the methods below, describing the issue:

Write to us at: deontologie@calie.lu.

We undertake to respond to you within 10 days.

 

Remedies

  1. If You have identified on this website one or more breaches of digital accessibility laws (accessibility failings, breaches of reporting obligations, etc.).
  2. You have contacted us to let us know.
  3. You have not received a satisfactory response.

 

You have the option of:

Contacting Arcom

To report one or more breaches of digital accessibility laws, go to the “Signaler un problème d’accessibilité d’un service numérique” [Report a digital service accessibility issue] page on Arcom’s website.

 

Referring the matter to the French Defender of Rights

To exercise your rights relating to any accessibility defects that you have encountered:

  • Alternatively, contact the representative of the Defender of Rights in your region via the directory of Defender of Rights representatives.
  • Either fill in the Defender of Rights complaint form by choosing “I am a victim of discrimination”, “Private goods and services” and “Disability”.
  • Or send a letter (freepost, without a stamp) to the following address:

Défenseur des droits

Libre réponse 71120

75342 Paris CEDEX 07